Rachel Andersen

Artist and Illustrator in Sacramento, CA

About

I am an artist and aspiring illustrator based in Sacramento, California. I have been drawing and painting since childhood, developing my skills along the way. I primarily use watercolor and ink, though I am skilled in other mediums and will often use them in my work. In May of 2022, I earned my Associates Degree in Art New Media at American River College. My time in college developed my ability to work in both digital and traditional media. Through Stop Stigma Sacramento, my work was shown in May 2019 at the Sacramento Poetry Center, then again in May 2022 at the Elk Grove Fine Arts Center. Both of these shows were in support of the “May is Mental Health Month” art displays intended to dispel myths and inspire hope for those living with mental illness. In the near future, I plan to sell originals, prints and will soon be open to commissions.

Resume

Skills and Experience

  • Adobe Photoshop, Illustrator and InDesign

  • Microsoft Office including Word, Excel, Outlook, and PowerPoint

  • 5 years project management, supervisory, and training experience

  • 12 years customer service experience

  • Trained and skilled in drawing and painting various subjects

  • Digital Painting using Adobe Photoshop and Corel Painter

  • 3D Modelling and Texturing using Autodesk Maya and Z-Brush

  • Ability to accurately photograph traditional artwork

  • Graphite, charcoal, watercolor, ink, oil, acrylic, and other mediums

Exhibitions

May is Mental Health Month Art Displays by Stop Stigma Sacramento

  • May 1-31, 2019 featuring “The Lunar Guide” at the Sacramento Poetry Center

  • May 7-31, 2022 featuring “Panic Room” at the Elk Grove Fine Arts Center

Journey of Hope Traveling Exhibition by Stop Stigma Sacramento. An artist and writer collaboration, featuring “Chain Breaker”

  • October 5-23, 2019 at The Elk Grove Fine Arts Center

  • October 29 - November 17, 2019 at The Sacramento Fine Arts Center

  • November 28, 2019 - January 5, 2020 at The Crocker Art Museum

Education

May 2022 Associate of Arts - Art New Media

American River College, Sacramento, CA

Work Experience

May 2017 - Present

Tax Technician, Franchise Tax Board

  • Created posters for team building activities and office events.

  • Contacted public libraries, community centers, and other public facilities to increase forms availability in disaster areas.

  • Consistently manage conflicting deadlines and changing priorities.

  • Facilitated virtual meetings and trainings using Microsoft Teams.

  • Collaborated with multiple levels of management to achieve greater efficiency and to meet time sensitive deadlines.

August 2019 - February 2020

Email/Chat Agent, Gap, Inc.

  • Maintained 98% customer satisfaction survey rating with above average efficiency.

  • Utilized strong written and verbal communication, often requiring tactfully composed responses to socially sensitive complaints.

  • Learn and adapt to new changes in policy, promotions and product lines often weekly.

September 2014 - January 2017

Customer Advocate, Verizon Wireless

  • Maintained 98.5% customer satisfaction survey rating with less than 1% calling back with unresolved complaints.

  • Provided Tier 1 technical assistance for customer devices and service areas, resolving the majority of technical issues without the assistance of Tier 2.

  • Answer complex billing questions and resolve disputes to meet the customer and business needs.

July 2009 - July 2014

Project Manager, Service Management Systems

  • Created facility coverage maps using Adobe Illustrator as a visual aid for trainings and meetings.

  • Negotiated with management to increase the labor budget and hire seasonal employees, allowing higher quality service during an extended hours of operations period.

  • Facilitated all new employee orientations and training.

  • Organized and prepared agendas for all projects. Ensured projects were completed prior to specified deadlines.